Welcome to the Frumzi Help Centre. Here you’ll find quick answers to the most common questions about your account, payments, gameplay, and verification. Each section below guides you step by step.
Getting Started
How do I start playing on Frumzi?
To play, register an account, verify your details, and make a first deposit. Once your balance is topped up, you can explore slots, live casino, sports betting, or jackpots from our main menu.
I want to close my account. What should I do?
Go to Account Settings → Responsible Gaming → Close Account. Choose your reason and confirm. For permanent closure, contact [email protected].
What currencies can I use?
Frumzi supports EUR, NOK, CAD, NZD, and several other currencies depending on your country. The available currency is shown during registration and deposit.
Deposits and Withdrawals
How can I top up my balance?
Click Deposit in your profile. Choose your preferred method—Visa, Mastercard, or Bank Transfer—and follow the steps. Deposits are usually instant.
How can I withdraw my funds?
Go to My Account → Withdraw. Select a withdrawal method that matches your deposit option. Processing times vary by provider, but most complete within 24–72 hours.
Account Access and Security
I forgot my password. What should I do?
Click Forgot Password on the login page. You’ll receive a reset link via email. Create a new, strong password before logging in again.
Why is account verification required?
Verification helps protect your account and comply with anti-money-laundering regulations. It confirms that you are the legitimate account holder.
What documents do I need for verification?
You’ll need:
- A valid ID (passport, driver’s license, or national ID card)
- Proof of address (utility bill or bank statement, issued within 3 months)
- Proof of payment method (if requested)
How long does verification take?
Once your documents are uploaded, verification usually takes 24–48 hours. You’ll get an email once it’s approved or if further details are needed.
What if I don’t have the required documents?
Contact our support team. They’ll advise on alternative documents accepted under your country’s regulations.
My documents were rejected. Why?
Documents can be rejected if they’re expired, unclear, cropped, or don’t match your account details. Re-upload clear, complete images.
I’m having trouble uploading documents. What should I do?
Check your file format (JPG, PNG, or PDF) and size (under 10 MB). If the issue persists, contact support for manual upload instructions.
Do I need to contact support after uploading my documents?
No need—our verification team will review them automatically. You’ll receive an update once the review is complete.
Account Settings and Technical Help
How can I update my personal information?
Log in, open Profile Settings, and edit the details you wish to change. Certain fields, such as name or date of birth, may require support verification.
My games aren’t loading. What can I do?
Refresh your browser, clear cache, or try another device. If the problem continues, check your internet connection or disable browser extensions.
How do I clear my browser cache?
- Chrome: Settings → Privacy → Clear Browsing Data
- Safari: Preferences → Advanced → Clear History
- Edge: Settings → Privacy → Clear Browsing Data
Still Need Help?
I didn’t find my answer here. What should I do?
Contact us anytime via Live Chat or [email protected]. Our team is available 24/7 to assist with account, payments, or gameplay issues.